The majority of weather app developers do not include basic company contact information within the app. Assumptions on why it’s important:
- As a customer, it lends credibility to know you can write into the maker of a product and let them know about your experience. Companies without contact information run the risk of being perceived as a scam.
- There are a lot of great customers out there. Great as in people who’ve used your product, have goodwill towards what you’re doing and want to point out a problem because they’d use the product more if they could.
- Attitude and way a company responds. Good customer support is an opportunity to improve. A company with no customer support links suggests the developer has a longterm approach that won’t factor in customer feedback. Let’s just say it’s probably not agile and questionable how competitive the app will remain in light of a loaded category where there are other companies that do listen.